Crisis Management Negotiation Strategies
When lives are on the line, the right words — and the right communicator — can change everything. Drawing on over two decades of frontline experience designing and delivering kidnap-communication strategies worldwide, this immersive workshop gives organisations and families the clarity, structure, and confidence to navigate one of the most complex crises they may ever face. From managing emotion to managing evidence, from buying time to building trust — this is where strategic communication meets human intelligence.
Length
1 Day
Sessions
1 Session
Delivery
In Person
Why choose Crisis Management Negotiation Strategies with Dr Matt Todd?
This isn’t a theoretical overview or academic seminar — it’s a real-world operational masterclass based on two decades of Matt’s direct experience in live kidnap negotiations across both government and corporate sectors.
Who is this course for?
Professional’s whose role requires them to protect people, manage information, and make high-impact decisions when the “unthinkable happens”.
Employees identified by their organisation as the communicator in the event of a crisis
How you will be coached
Drawing on foundational principles, participants are guided step-by-step through a structured process for managing high-stakes interactions—from initial engagement and rapport-building through to conflict resolution and implementation of the agreement. Every element of the negotiation process is explained, rigorously tested, and applied to diverse real-world contexts, ensuring participants gain confidence and capability at every stage of their professional interactions.
What’s Included
- Principles of negotiation:
Learn robust communication theory and core principles derived from 20 years of real-world, high-stakes crisis and kidnap negotiations. - Active Listening & Empathy:
Master elite-level listening skills to understand underlying interests, defuse intense emotions, and build rapid rapport with counterparts. - Crisis Team Leadership:
Learn how to build and lead a structured crisis response team and identify effective communicators. - Strategic Planning:
Develop robust negotiation strategies, including scenario planning and managing information flow under pressure.
After the course:
After attending, participants will be able to:
✔ Develop robust negotiation strategies
✔ Apply elite-level listening
✔ Lead and implement a structured negotiation response
✔ Navigate the full negotiation cycle
✔ Build resilience and clarity under pressure
Get in touch with Dr Matt Todd
Contact Dr Matt Todd to discuss your needs, ask questions, or see how a tailored Crisis Management Negotiation Strategies session could work for you or your team